ResidentOne Child Safety Standards

Standards against Child Sexual Abuse and Exploitation (CSAE) · Last updated: July 2026

ResidentOne is a community safety platform for South African neighbourhoods. We have zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). This page sets out our published standards for preventing, detecting, and responding to such conduct on our platform, in compliance with Google Play's Child Safety Standards policy.

1. Zero-tolerance commitment

We strictly prohibit any content or behaviour that sexualises, exploits, endangers, or otherwise harms children. This includes CSAM, grooming, sextortion, trafficking, and any attempt to solicit or facilitate the abuse of a minor. Violations result in immediate removal of content, permanent account termination, and reporting to the relevant authorities.

2. Age of use

ResidentOne is intended for adults aged 18 and over. Accounts are tied to a verified residential community, and membership is approved by community leaders. The app is not directed at children.

3. In-app reporting

Every user can report child safety concerns directly inside the app. Posts, direct messages, listings, and profiles include a Report and Block option. Reports flagged as child safety concerns are prioritised for urgent review by our moderation team.

4. Moderation and response

Reported content is reviewed promptly by trained moderators.
Confirmed CSAE/CSAM content is removed and preserved as required by law for reporting.
Offending accounts are permanently banned.
Confirmed CSAM is reported to the relevant national authority and, where applicable, to the National Center for Missing & Exploited Children (NCMEC).

5. Legal compliance

ResidentOne complies with all applicable child protection laws in the jurisdictions in which it operates, including the Republic of South Africa's Films and Publications Act and the Children's Act, and reports child sexual abuse material to the relevant regional and national authorities.

6. Designated point of contact

Our designated child safety point of contact can be reached at [email protected]. This contact is able to speak to our CSAE prevention practices and compliance.