ResidentOne ("we", "us", "our") is a community safety and engagement platform operated by TRUENORTH DIGITAL GROUP (Pty) Ltd, registered in the Republic of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application and related services.
2. Information We Collect
Account information: Name, email address, phone number, and residential community affiliation when you register.
Profile information: Profile photo, role within your community (resident, leader, security, health practitioner, etc.).
Location data: When you explicitly share your location for emergency SOS alerts or safety incident reports. We do not track your location in the background.
User-generated content: Posts, messages, photos, voice notes, and files you share within community channels.
Transaction data: Payment information processed securely through Paystack for premium services, storefront purchases, and subscriptions. We do not store your full card details.
To provide and maintain our community safety services.
To deliver emergency alerts, safety notifications, and community updates.
To facilitate communication between community members, leaders, and service providers.
To process payments and manage subscriptions.
To verify community membership and enforce community standards.
To improve our services and user experience.
4. Data Sharing
We do not sell your personal information. We may share data with:
Community leaders: Limited information necessary for community administration.
Emergency services: Location and contact details during emergency SOS situations.
Payment processor (Paystack): Transaction data necessary to process payments.
Law enforcement: When required by law or to protect the safety of our users.
5. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure password hashing, token-based authentication, and rate-limited access controls to protect your information.
6. Data Retention
We retain your personal data for as long as your account is active. You may request deletion of your account and associated data by contacting us at the email below. Certain data may be retained as required by law.
7. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to access, correct, or delete your personal information. Contact us to exercise these rights.
8. Children's Privacy
ResidentOne is intended for adults aged 18 and over. We do not knowingly collect personal information from children. See our Child Safety Standards for more details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.